1. Our Commitment
We want you to be completely satisfied with your purchase and, if not, our Returns Policy will address any concern you have with your purchase, particularly if it is defective or faulty.
The benefits given to you by our Returns Policy either reflect our obligations to you under the Australian Consumer Law or are otherwise in addition to the rights and remedies you may have under the Australian Consumer Law.
2. Returning a Product
Download our Parts Return Form.
Agrowplow offers a 100% refund on all products within 30 days from the date of purchase. The returned products must be returned at the purchasers expense and in their original condition. Proof of purchase must also accompany the return such as a tax invoice, docket or receipt you received with the product at point of sale. Where you have proof of purchase, we will provide you with a refund in the form of the previous payment method of payment or unless alternatively arranged with Agrowplow.
If you cannot provide Proof of Purchase and we cannot be satisfied that you purchased the Product from us then, under the law, we are entitled to elect whether or not to accept your product for return and refund the purchase price.
3. Product AssessmentOnce we have established proof of purchase we will need to assess the product to determine the nature of the issue and how we can help you, be it a refund, repair or exchange.
If the product has suffered a major failure (as defined in the Australian Consumer Law) and you wish to reject the product and obtain a refund or replacement, we will collect the product at our expense.
We may need to send your for an assessment of any repair work required to be done and/or the nature of the Product's problem.
If the Product is assessed as failing to meet one of the consumer guarantees under the Australian Consumer Law (e.g. it is defective or faulty), repair work will not be at your cost.
Depending on whether the defect or fault is assessed as either major or minor in nature then you may either get the Product repaired or be entitled to a refund or replacement.
As you will appreciate, it can take some time, often 6 weeks or more, to assess a product fault, undertake repair work and return the product to you.
If the Manufacturer concludes that the Product has not failed to meet one of the consumer guarantees under the Australian Consumer Law, we will contact you to ask whether you would still like the repair or product servicing work to be carried out by the Manufacturer or their servicing facilities. Such repair or product servicing work would be at your own cost.
In some circumstances, particularly if some time has passed since the date of your purchase and if the product fault is unlikely to be a defect, we will recommend to you that you speak to the Manufacturer direct for repair or servicing work - this will make it easier to make arrangements with you for repair or return of the product to you if the Product is assessed not to have failed to meet one of the consumer guarantees under the Australian Consumer Law.